Table of Contents

Part I: SUPERVISORY MANAGEMENT OVERVIEW AND CHALLENGES.
1. The Supervisory Challenge.
2. The Management Functions.
3. Supervisory Planning.
4. Supervising a Diverse Workforce.
Critical Incidents Part I.
Part II: ESSENTIALS OF EFFECTIVE SUPERVISION.
5. Leadership and Followership.
6. Communicating in a Noisy World.
7. Principles of Motivating Followers.
8. Solving Problems, Making Decisions and Managing Change.
Critical Incidents Part II.
Part III: ORGANIZING, STAFFING, MANAGING AND MEASURING FOR SUCCESS.
9. The Principles of Organizing.
10. Empowering Employees for Success.
11. Building Effective Teams.
12. Performance Management.
Critical Incidents Part III.
Part IV: CONTROLLING AND MANAGING PERFORMANCE AND CONFLICT.
13. Fundamentals of Controlling.
14. Resolving Conflicts.
15. Positive Discipline.
Critical Incidents Part IV.

About the Author

Dr. Leonard is Professor Emeritus of Marketing and Management at Indiana University-Purdue University Fort Wayne (I.P.F.W.). During his forty-year tenure, he held various faculty and administrative positions, including Chair of the Management and Marketing Department. Currently part of the Core Leadership Faculty, Master of Science in Leadership at Trine University, he develops and teaches courses in organizational behavior, leadership, human resources, industrial relations, and strategic management. Dr. Leonard also delivered full-service consulting for thirty years, and conducted seminars for thousands of executives. Well published, his research on employee involvement and motivation, organizational culture, climate and leadership, human resource interventions, and case development has appeared in various journals, earned numerous awards, and contributed to five textbooks. Dr. Leonard received his Bachelors, Masters, and Doctorate Degrees from Purdue University. Dr. Trusty received her bachelor's degree from Purdue University, her master's degree from Ball State University, and her doctorate degree from the Western Michigan University School of Public Affairs and Administration. Dr. Trusty began her career as an elementary school teacher; she later moved into the nonprofit sector, operated a nonprofit business, and after 20 years made the natural transition to the world of higher education. She has received numerous awards and recently returned to her alma mater, Western Michigan University, to teach in the School of Public Affairs and Administration. Trusty's enthusiasm, technological expertise and life-long journey of proving what it takes to be successful in a supervisory role make her real-world experiences resonate with students.