1 Introduction to Operations and Supply Chain Management 1 S1 Operational Decision-Making Tools: Decision Analysis 32 2 Quality Management 52 3 Statistical Process Control 106 S3 Operational Decision-Making Tools: Acceptance Sampling 149 4 Product Design 158 5 Service Design 190 6 Processes and Technology 224 7 Capacity and Facilities Design 254 S7 Operational Decision-Making Tools: Facility Location Models 293 8 Human Resources 313 S8 Operational Decision-Making Tools: Work Measurement 345 9 Project Management 362 10 Supply Chain Management Strategy and Design 415 11 Global Supply Chain Procurement and Distribution 445 S11 Operational Decision-Making Tools: Transportation and Transshipment Models 471 12 Forecasting 494 13 Inventory Management 553 S13 Operational Decision-Making Tools: Simulation 590 14 Sales and Operations Planning 606 S14 Operational Decision-Making Tools: Linear Programming 643 15 Resource Planning 676 16 Lean Systems 717 17 Scheduling 750 Appendix A Normal Curve Areas 785 Appendix B Solutions to Odd Problems 786 Index 792