Table of Contents

• Chapter 1 - Health, Healthcare, and Healthcare Organizations
• Chapter 2 - Management
• Chapter 3 - Planning
• Chapter 4 - Organizing: Jobs and Departments
• Chapter 5 - Organizing: Organizations
• Chapter 6 - Organizing: Groups and Teams
• Chapter 7 - Staffing: Obtaining Employees
• Chapter 8 - Staffing: Retaining Employees
• Chapter 9 - Leading: Theories and Models
• Chapter 10 - Leading: Motivating and Influencing
• Chapter 11 - Leading: Culture and Ethics
• Chapter 12 - Controlling and Improving Performance
• Chapter 13 - Making Decisions and Solving Problems
• Chapter 14 - Managing Change
• Chapter 15 - Professionalism and Communication

About the Author

Peter C. Olden, PhD, LFACHE, held executive positions at a community hospital, a teaching hospital, and a regional medical center for 14 years. After making a career change, Dr. Olden was also a professor and served as a program director and a department chair at the University of Scranton in Pennsylvania, where he taught undergraduate and graduate healthcare management courses. Dr. Olden’s scholarship produced dozens of journal articles, book chapters, and other publications, plus numerous conference presentations, workshops, and discussions. Cathleen O. Erwin, PhD, is an associate professor of health administration at Auburn University and serves as chair of the Department of Political Science. Previously she was director of Auburn’s undergraduate health services administration program for many years. She has been recognized by the Academy of Management’s Health Care Management division and the Auburn University College of Liberal Arts with their Teaching Excellence Awards. Prior to her academic career, Dr. Erwin spent 25 years working for nonprofit organizations in the arts, healthcare, and higher education.