Management and Practice in Health and Human Service Organisations is written for undergraduate and postgraduate students who are seeking to become managers in health and human service organisations, It identifies, explores and addresses key policy, planning and process issues, within the context of relevant and practice-based examples and case scenarios.
Lynda Berends is a health services researcher who specialises in the study of alcohol and other drug service delivery and system design, across acute and primary health sectors. Lynda is a senior researcher at the National Drug and Alcohol Research Centre, University of New South Wales and she has an extensive history with Turning Point Alcohol and Drug Centre. Lynda is the inaugural chair of the Health and Human Services Working Group, for the Alcohol and other Drugs Council of Australia, and she is on the council of the Australasian Professional Society on Alcohol and other Drugs. Karen Crinall is a senior lecturer in Community Welfare, Counselling and Human Services Management, and is Research Director in the School of Applied Media and Social Sciences, Federation University of Australia.
Show moreManagement and Practice in Health and Human Service Organisations is written for undergraduate and postgraduate students who are seeking to become managers in health and human service organisations, It identifies, explores and addresses key policy, planning and process issues, within the context of relevant and practice-based examples and case scenarios.
Lynda Berends is a health services researcher who specialises in the study of alcohol and other drug service delivery and system design, across acute and primary health sectors. Lynda is a senior researcher at the National Drug and Alcohol Research Centre, University of New South Wales and she has an extensive history with Turning Point Alcohol and Drug Centre. Lynda is the inaugural chair of the Health and Human Services Working Group, for the Alcohol and other Drugs Council of Australia, and she is on the council of the Australasian Professional Society on Alcohol and other Drugs. Karen Crinall is a senior lecturer in Community Welfare, Counselling and Human Services Management, and is Research Director in the School of Applied Media and Social Sciences, Federation University of Australia.
Show morePART 1: CONTEXT AND STRUCTURE1. Contextualising Management in Health and Human Service OrganisationsOrganisation, management and powerEarly theories about organisation and management for social well-beingAdministrative managementScientific managementBureaucratic management Human relations management theories Systems theoryContingency theoryAlternative approachesEmerging perspectivesInto the future: Postmodern paradoxes2. External Factors that Shape Health and Human Service OrganizationsThe origin and nature of health and human services in AustraliaFunding for servicesNew public management and the role of governmentForces that impact government fundingEquity and effectiveness3. Organisational Culture and OperationOrganisational cultureDiversity and discriminationPolicies in the organisation4. Management, Leadership and GovernanceFundamentals of management, leadership and governanceManagementLeadershipGovernanceManagement levelsSkills, experience and qualificationsResponsibilitiesFunctionsTasksRolesSkillsPART 2: PLANNING AND PRACTICE5. Workforce Support and DevelopmentCharacteristics of the workforceHuman resource managementStaff conditions6. Strategic Planning for PracticePlanningOrganisational plansTypes of plans: Strategic, business, operational and programEmbarking on a planning processThe strategic planning process7. Project Management and EvaluationProject managementProject planningProject implementation8. Financial Management and Quality AccreditationFinancial managementBudgetsFunds acquisitionWriting funding proposalsAccreditationPART 3: CONNECTION AND ENGAGEMENT9. Change ManagementChange in contextTypes of changeManaging change successfullyAddressing barriers to changeBringing about change successfully and positively10. Communication, Community Engagement and CollaborationThe importance of communicating for connectionCommunicationCommunity engagementCollaborationCommunication and contextEngaging and collaboratingEffective and ineffective communication11. Towards Effective Management and Practice in Health and Human Service OrganisationsA context of changeWhat matters for good managementThe nature of good managementFostering good managementA final word
Lynda Berends is a health services researcher who specialises in the study of alcohol and other drug service delivery and system design, across acute and primary health sectors. Lynda is a senior researcher at the National Drug and Alcohol Research Centre, University of New South Wales and she has an extensive history with Turning Point Alcohol and Drug Centre. Lynda is the inaugural chair of the Health and Human Services Working Group, for the Alcohol and other Drugs Council of Australia, and she is on the council of the Australasian Professional Society on Alcohol and other Drugs. Karen Crinall is a senior lecturer in Community Welfare, Counselling and Human Services Management, and is Research Director in the School of Applied Media and Social Sciences, Federation University of Australia.
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