Douglas Stone, Bruce Patton, and Sheila Heen teach at
Harvard Law School and the Harvard Negotiation Project. They have
been consultants to businesspeople, governments, organizations,
communities, and individuals around the world, and have written on
negotiation and communication in publications ranging from the
New York Times to Parents magazine. Bruce
Patton is also a co-author of Getting to Yes. Each of
them lives in Boston, Massachusetts.
Stone and Heen are the authors of Thanks for the Feedback: The
Science and Art of Receiving Feedback Well (Even When It Is Off
Base, Unfair, Poorly Delivered, and Frankly, You're Not in the
Mood) (Viking/Penguin, 2014)
Roger Fisher is the Samuel Williston Professor of Law Emeritus, Director of the Harvard Negotiation Project, and the founder of two consulting organizations devoted to strategic advice and negotiation training.
“Does this book deliver on its promise of an effective way through
sticky situations, whether ‘with your babysitter or your biggest
client’? It does.”
—The New York Times
“These talented communicators blend a daunting array of disciplines
into highly readable and practical advice.”
—Booklist
“I’m on my third reading. Half the pages are dog-eared. This is a
mind-bogglingly powerful book. For life.”
—Tom Peters
“A user-friendly guide to mastering the talks we dread . . . a
keeper.”
—Fast Company
“Emotional intelligence applied to life’s toughest moments.”
—Daniel Goleman, bestselling author of Working with Emotional
Intelligence
“The only people who shouldn’t read Difficult Conversations are
those who never work with people, anywhere.”
—Peter M. Senge, bestselling author of The Fifth Discipline
“How do you confront your ex-spouse who’s late picking up the kids?
How do you tell a client their project took longer than expected
and the bill is twice as high? How do you say ‘I’m sorry’? Start by
picking up Difficult Conversations.”
—Citizen
“Difficult Conversations will be appreciated by readers who wish to
improve oral communication in all aspects of their daily
lives.”
—Library Journal
“Stone, Patton, and Heen illustrate their points with anecdotes,
scripted conversations and familiar examples in a clear,
easy-to-browse format.”
—Publishers Weekly
“The central insights of Difficult Conversations so resonate with
common sense that it is easy to overlook just how remarkable of a
book it is . . . a must-read.”
—Harvard Negotiation Law Review
“Examples more clear-headed and advice more precise than we’ve seen
before.”
—Dallas Morning News
“Stone, Patton, and Heen have written an extremely clear and
unpretentious exposition of how to develop effective communication
skills and a guide to achieving openness and constructive outcomes
in dialogue . . . this book is, and probably for some time to come
will be definitive.”
—Southern Communication Journal
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