Competency in Healthcare is a straightforward practical guide to ensuring healthcare staff have the skills they need to carry out their jobs properly. The book examines 'competencies' - the knowledge skills abilities and behaviours that an employee applies in performing their work - and the key employee-related levers for achieving results that are relevant to the organisation's business strategies. It defines competency frameworks and explores how they can be implemented and combined with models of organisational development. It also demonstrates how education and training can be based on developing the skills required to do jobs effectively. It is relevant for all healthcare professionals including clinicians and managers throughout primary and secondary care as well as policy makers patient groups and other policy shapers.